Please check these most common problems you may have when working with Microsoft FrontPage extension on your website:

• Problem: Your domain name has not been transferred to our server. FrontPage extension won't work if you are using a temporally url address like http://ip_address/~your_username/
  Solution: Wait until your domain name has been transferred or activated and you could access your website via http://wwww.your-domain.com.
  
• Problem: Could not find FrontPage Server or FrontPage Extension has not been installed on server.
  Solutions: Your FrontPage extensions may be corrupted from using an FTP client to upload. Please contact us and we will reinstall them for you.
  

While we do support the FrontPage extensions on our site, we regret we are unable to offer assistance for questions related to the operation of the FrontPage program itself.
If your question is related to our hosting service, an example of this would be if the FrontPage extensions in your account became corrupted, please do contact us if the question is not answered in this page, otherwise please consider visiting the following sites and/or contacting the Microsoft Technical Support at the numbers listed in your FrontPage manual.

• Microsoft's FrontPage Support Page
  
  
• The Mining Company
  
• Web Authoring with FrontPage
  
• Links to FrontPage
  
  
  1. I want to use FrontPage How do I set it up for my account?
     
  2. I am editing the files on my computer and then uploading them through FTP. What am I doing wrong? How could I logon to my FrontPage web?
     
  3. There are a bunch of weird files and directories in my account. Can I delete them?
     
  4. My FrontPage Web Site is generating error messages and cannot find certain pages. How do I fix this?
     
  5. I already have the files for my site in a directory on my hard disk. How do I upload them? With an FTP program?
     
  6. How do I publish my FrontPage Web Site to my Web Hosting account?
     
  7. How do I add a FrontPage counter to a Web Page?
     
  8. I am trying to preview my page in FrontPage and instead of a Hit Counter I see the words [Hit Counter]. What is wrong?
     
  
  I want to use FrontPage How do I set it up for my account?

  All of our Web Hosting Plans come with FrontPage Extensions already installed.

  
  

  I am editing the files on my computer and then uploading them through FTP. What am I doing wrong? How could I logon to my FrontPage web?

  A site created with FrontPage should NOT be uploaded through FTP or some of the features will not work.

  Please be aware that FrontPage maintains index and configuration files on the remote site. If you add web pages to the site with plain FTP, the changes will not be recorded, and FrontPage may begin to function abnormally thereafter. It is recommended that you use only FrontPage to modify a FrontPage site.

  Here is the correct way to do it:

  1. Connect to the Internet
  2. Start Microsoft FrontPage
  3. Click File menu and select <Open Web ...>
     
  4. Type URL of your website in the box entitled: "Folder Name:". For example if your domain name is 123hosting.com then type http://www.123hosting.com/ in the box.
     
  5. Click on <Open> button and then in the "Name and Password Required" window enter your user name and password assigned to you when you signed up in "Name" and "Password" box.
     
     
  6. Click <OK> button then your website will be opened for editing. Double click on index.html file and start to edit this home page file. After you finished editing the index file, save it and you will see your changes by reload your website in your browser!
     
     
  
  There are a bunch of weird files and directories in my account.
  Can I delete them?

  If you log in to your site with plain FTP and find some directories (for example, _vti* ) and files (for example, .htaccess ) that you did not upload, do not delete them. They belong there, and you will damage the FrontPage extensions if you remove them.
  

  
  My FrontPage Web Site is generating error messages and cannot find certain pages. How do I fix this?
  1. Open your FrontPage Web as described here
  2. In FrontPage, click on the Tools Menu and select <Recalculate Hyperlinks>

  
  I already have the files for my site in a directory on my hard disk. How do I upload them? With an FTP program?

  If you are using a FrontPage Web, you should NOT have to use an FTP program at all. To upload files from your hard disk, open your web as described at here, then go to File, <Import...> from the pull-down menu in FrontPage (Explorer). Click on the <Add File> button to add files from your hard disk.
  

  
  

  How do I publish my FrontPage Web Site to my Web Hosting account?

  You only have to publish your FrontPage Web if you are creating the site off-line using the personal web server. If you are creating/editing your site while connected to the Internet, click here.

  If you are have created your Web Site off-line, follow these steps to publish it on your Web Server:

  1. Open your local FrontPage web in FrontPage
     
     
  2. In FrontPage, click on the File menu and select <Publish Web ...>. Type URL of your website in the box entitled: "Specify the location to publish your web to:". For example if your domain name is 123hosting.com then type http://www.123hosting.com/ in the box.
     
  3. Click on <Options> button if you need to change default publish options.
     
  4. Click on <Publish> button then in the "Name and Password Required" window enter your user name and password assigned to you when you signed up in "Name" and "Password" box.
     
  5. Click on <OK> button and your local FrontPage web is starting to publish to your website.
     
  6. You will see your web site published after a while.
     
     
     How do I add a FrontPage Hit Counter to a Web Page?
     1. Open your FrontPage Web as described here
     2. Click on the <Folders> icon in the View Menu (left vertical menu)
     3. Double-click on the file you want to add the FrontPage counter to.
     4. Wait for the Page to load up under the FrontPage Editor.
     5. Click on the Insert Menu, select <Active Elements> and click on <Hit Counter...>
     6. Customize your Hit Counter Properties and click OK.
        Note: It is normal to see the words [Hit Counter] displayed in the FrontPage Editor.
     7. On the File menu click <Save>
     8. Load the web page in your favorite browser (Netscape Navigator, Microsoft Internet Explorer, etc.) to display the hit counter.
     
     I am trying to preview my page in FrontPage and instead of a Hit Counter I see the words [Hit Counter]. What is wrong?

     The counter and other "WebBots" will only start working when your Web Site is on the Web Server. You can then see them by viewing your FrontPage Web Site (eg, your-domain.com) with a browser (Netscape Navigator, Microsoft Internet Explorer, etc.)
     

     If it still doesn't display, Recalculate Hyperlinks